Connect & Login
How to Connect and login to the system
By Terence1 author22 articles
- Reset password or unlock a LicenseIf you have the following questions: How do I reset my Profile License password? How does a system admin reset a Profile password for another user? How do I unlockâŚ
- Reinstall Profile as a RemoteApp on WindowsLearn what to do to reinstall Access Profile as a RemoteApp on Windows and restore access to the Profile system.
- Error: Database Error Code -308This article explains what tgo do if a user is logged into Profile but gets the error: Database Error Code -308.
- Set up desktop shortcut Profile for Apple MACThis article explains how to setup the Profile shortcut on a Apple MAC.
- Database Logon Failed [-10]When logging on to the database we get the below error: Database Logon Failed [-10] SQLSTATE = 08001 [SAP][ODBC Driver][SQL Anywhere]Database server not found
- Nobody can access Profile (on premise system)This article explains what to do if no users can currently log into Profile.
- Terminate Session reoccurringThis article explains what to do if, when accessing Profile, you keep getting a Terminate Session window giving me the option to either Cancel or OK, but unable to avoidâŚ
- Request Super User permissions on Support PortalThis article explains how to gain permission to view all open cases for my organisation - to set my Portal account up with Super User permission.
- License password reset to different emailThis article explains how to change the password for a user who is not currently in the office and would like the password emailed to a different email address.
- Logging in Error: Error code 100This article explains what to do if, when logging into Profile you get the following error message: An error was encountered trying to find the details of the following file:âŚ
- See when a user last logged inThis article explains how you can find out when a user last logged into Access Profile Cloud.
- When logging into Profile the wrong user number logs inThis article explains what to do if a Profile shortcut is setup for one user in Windows but when they log in Profile logs in as a different user.
Cloud Profile
Cloud Profile articles
- Crashed/Frozen session within Cloud ProfileMy session freezes, crashes or becomes unable to respond.
- Set up desktop shortcut for ProfileCreate a desktop shortcut on your Windows PC for quick, one-click access to Profile Cloud.
- Unable to log inWhat to do if you are unable to log in to Access Profile.
- Connect to Profile on an Apple MacLearn how to connect to Profile Cloud from an Apple Mac using an RDP connection via the Windows App.
- Profile session idle timesThis article provides information about how long a Profile session stays logged on for and how long the time out is on a Profile session.
- How to upload documents via FTPSThis article explains how to use FTPS to upload documents.
- Unable to connect to Work ResourcesThis article explains what to do if, when trying to reconnect to Profile (Cloud), you are greeted with a Windows error message stating: unable to connect to Work Resources.
- Can I view when our users have last logged in?This article explains how to check when a user last logged into Profile.
- Profile login screen failureThis article explains what to do if, when you log in, the Windows Security asks for credentials (which is accepted) but then when the session starts via RDP, Profile displaysâŚ
- Connect to Profile using Apple MACThis article provides information about how to connect to Access Profile when using an Apple MAC.