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Connect & Login

How to Connect and login to the system

1 author22 articles
Reset password or unlock a LicenseIf you have the following questions: How do I reset my Profile License password? How does a system admin reset a Profile password for another user? How do I unlockā€¦
Reinstall Profile as a RemoteApp on WindowsFollow these steps to reinstall Profile as a RemoteApp on Windows and restore access to the Profile system.
Error: Database Error Code -308This article explains what tgo do if a user is logged into Profile but gets the error: Database Error Code -308.
Set up desktop shortcut Profile for Apple MACThis article explains how to setup the Profile shortcut on a Apple MAC.
Database Logon Failed [-10]When logging on to the database we get the below error: Database Logon Failed [-10] SQLSTATE = 08001 [SAP][ODBC Driver][SQL Anywhere]Database server not found
Nobody can access Profile (on premise system)This article explains what to do if no users can currently log into Profile.
Terminate Session reoccurringThis article explains what to do if, when accessing Profile, you keep getting a Terminate Session window giving me the option to either Cancel or OK, but unable to avoidā€¦
Request Super User permissions on Support PortalThis article explains how to gain permission to view all open cases for my organisation - to set my Portal account up with Super User permission.
License password reset to different emailThis article explains how to change the password for a user who is not currently in the office and would like the password emailed to a different email address.
Logging in Error: Error code 100This article explains what to do if, when logging into Profile you get the following error message: An error was encountered trying to find the details of the following file:ā€¦
See when a user last logged inThis article explains how you can find out when a user last logged into Access Profile Cloud.
When logging into Profile the wrong user number logs inThis article explains what to do if a Profile shortcut is setup for one user in Windows but when they log in Profile logs in as a different user.