📌 Note: This will only occur on On-Premise databases.
This would mean your local client of Profile is unable to connect to the Profile server. You can either ask IT to re-install Profile or follow the below steps to correct your ODBC settings:
Click My Computer (C drive), Windows, Syswow64, odbcad32.exe (Right click and Run as Admin) .
Go to the System DSN tab.
Highlight the profile7 item and then click on Configure....
Go to the Login tab and make sure Action is set to connect to a database running on another machine.
Click the Network tab.
📌 Note: Server name should be your Profile Name (Profile Support can help identify this information).
Database name should be the same as the Server name.
DoBroadcast - set to no.
Host - Set to the server name or IP (Again, Profile Support will be able to identify what the Host name is).
If you are on a 32-Bit Machine, you will have to navigate here to find the odbcad32.exe application: Start,Run,odbcad32.exe
If you require any assistance with the above, please raise a new case online with the support team.