Skip to main content

Unable to delete Documents & Files entry

This article explains what to do if, when trying to delete a document from a record in the Documents & Files tab, you get the following error message: Program Error u_linkfile.uf_delete : could not delete file *file path* *Profile version / Date & Time*

Terence Cassidy avatar
Written by Terence Cassidy
Updated this week

This means the document you are trying to delete is open and being used from another user within your database. As Profile loads the Current CV into the Summary tab of a Candidate record as well, having the Candidate record open can lock this file as well.
​
Best practise is to advise your users if they are within the record to close the record and refresh your page and retry.
​
If this issue continues, please contact the Profile Support Desk by raising a new case online.

Did this answer your question?