Unfortunately there is not a simple process to be able to restore a record within Access Profile. This would need to be restored by our Professional Services team.
You would need to speak to your Customer Success Manager or Account Manager to arrange this for you and. you would need to provide the reference of the record that has been deleted. If you do not have this, you can locate this by going to any event that was logged against the record. Open up the event and hover over the blank field for either Candidate/Contact/Organisation/Vacancy and this would provide the reference.
If you do not know of any event linked to the record and only know the name of the record, this still may be possible to restore but could take longer to get back.
There are two options for restoring a Person/Candidate and Contact records:
We can retrieve the events and possibly: Multimedia, career information and some General tab:
This is a 1 hour chargeWe can restore the whole record (from an online backup prior to the deletion of the candidate, would be needed for this)
This could be a couple of days work.
For Organisation and Vacancy records:
A charge for this would be provided on a case-by-case basis which depending on what information is needed back on the record.
Support can confirm this once a case has been raised.
With all of the above, there would be a charge for completing this.
The only other option that support can provide would be to create a new record for the deleted record and when you come across any information for the previous record, manually move these to the new record.