Emails
Using Emails in the system
By Cherry and 1 other2 authors19 articles
- Reset Outlooks attached email accountI have an old License on the Cloud Platform that is being reused but when heading into Specials then Outlook, the email account of the previous user is appearing, how…
- Error: 'The remote server returned an error: (401) unauthorized'This article explains what to do if you get a message that pops up just after launching the Profile application or when trying to use emails as follows: The request…
- Updating email settings for another userHow do I update another Staff Record's email settings.
- Unable to see Emails within InboxWhen you access your Inbox for the first time and are unable to see any emails, this is commonly due to default filters being applied.
- Add an email signatureThis article explains how to add an email signature to a user.
- Add a staff signatureThis article explains how to add a staff signature.
- Cloud 2 - Office 365 Modern Authentication in OutlookMicrosoft have started to roll out changes to Modern authentication in Outlook forcing accounts to move from Basic authentication to Modern Authentication.
- Office 365 Error: The request failed. The operation has timed outThis article provides information about what to do to avoid the error message below when connecting to your Office 365 email account: The request failed. The operation has timed out.
- Deprecation of Basic authentication in Microsoft Exchange OnlineImportant information in relation to your email setup and authentication process – Please read and take appropriate actions by sharing this with your Profile system administrator or the person responsible…
- Email error: 'The Server cannot service this request right now. Try again Later'This article explains what to do if, when users are trying to email from Profile they get the error below:
- Error: 'You have exceeded the maximum number of emails you can send in one attempt'This article explains what to do if, when sending an email, Profile shows you the following error: You have exceeded the maximum number of emails you can send in one…
- Email templates error: Mail merge error -3This article explains what to if, when using a specific email template, an error appears: Mail merge failed error -3
- Email screen freezing when selecting a templateThis article explains what to do if, when emailing out of Access Profile, having selected a template, the screen freezes and nothing can be selected.
- Error with multi-factor authenticationThis article explains what to do if you get the following error: Presented multi-factor authentication has expired due to policies configured by your administrator, you must refresh your multi-factor authentication…
- Unable to see email inbox foldersThis article explains what to do if the Email Screen opens but the no folders are visible and you are unable to see your folders within the Email Function.
- Email LimitationsThis article provides information about what to do if Profile gives the following error: The Server cannot service the request. Please try again.
- Email CV ErrorThis article explains what to do if, when you try to email a CV out from Profile you get the error: Program Error w_sd_email_link_send.wf_process_attachments
- Access Profile On-Premise: Microsoft EWS retirementFind out whether Microsoft's EWS retirement affects your on-premise Access Profile installation and what steps to take before 1 October 2026.
- Access Profile Cloud: Microsoft EWS retirementSteps to re-enable Exchange Web Services (EWS) on your Microsoft 365 tenant to restore mailbox and calendar connectivity in Access Profile.